WhatsApp OTP throttling
Peak-hour login OTPs slowed for 11% of users.
Resolved in 18 minutesFix: Forced email fallback + pre-approved template rotation.
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Peak-hour login OTPs slowed for 11% of users.
Resolved in 18 minutesFix: Forced email fallback + pre-approved template rotation.
Read incident noteOperator MTNL queue saturated causing 4.6 min average delay.
Resolved same dayFix: Added autoscaling buffer + alert thresholds for >2 min lag.
Read incident noteIMPS acknowledgement emails duplicated for two batches.
Resolved within 35 minutesFix: Patched notification worker; added checksum guard.
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