Incident Notes

Yahaan se aap realtime transparency console aur saare public postmortem download kar sakte hain.

Highlighted incidents

Below cards mirror the same timeline shown on AKServices landing + admin consoles.

18 Nov 2025 WhatsApp OTP throttling

Peak-hour login OTPs slowed for 11% of users.

Forced email fallback + pre-approved template rotation.

Minor Resolved in 18 minutes
Reference: logs/incident-2025-11-18-whatsapp.txt Read note →
02 Nov 2025 Recharge operator queue spike

Operator MTNL queue saturated causing 4.6 min average delay.

Added autoscaling buffer + alert thresholds for >2 min lag.

Moderate Resolved same day
Reference: logs/incident-2025-11-02-recharge.txt Read note →
16 Oct 2025 Wallet settlement acknowledgment

IMPS acknowledgement emails duplicated for two batches.

Patched notification worker; added checksum guard.

Minor Resolved within 35 minutes
Reference: logs/incident-2025-10-16-wallet.txt Read note →

Download archive

Har text file standard postmortem format follow karti hai — kisi bhi auditor ke saath seedha share kar sakte hain.

2025-10-16-wallet.txt Wallet settlement acknowledgment duplication Download note →