Frequently Asked Questions
Everything about onboarding, wallet management, payouts, compliance, and support—grouped as quick tap answers for busy partners.
Self-serve playbooks
Use these short guides to troubleshoot high-volume issues without waiting.
Payout pending or failed
Diagnose payout blocks in three clicks before raising a ticket.
- Open Wallet → Transactions and filter by status to fetch the latest entry.
- Copy the bank reference/UTR and download the PDF proof inside the same row.
- If bank still shows pending beyond 30 minutes, send the UTR via WhatsApp desk.
KYC stuck or rejected
Use the checklist to fix incomplete onboarding without waiting for support.
- Visit Account → Profile and look for fields marked “Needs attention”.
- Ensure PAN, Aadhaar, GST (if applicable) are uploaded with < 2MB size.
- Re-submit and refresh after 5 minutes; dashboard ticker shows approval ETA.
OTP not delivered
Switch channels instantly and keep working even if WhatsApp is delayed.
- Use “Send via email” link on the OTP screen after 15 seconds of no response.
- Verify your registered mobile/email inside Account → Settings → Security.
- Still stuck? Use the support widget to share last OTP timestamp for trace.
Click the Sign Up button on the portal, submit your business KYC, and our onboarding desk verifies the documents within 24 working hours. You can track the status anytime from Account → Profile.
You get BBPS bill pay, recharges, AEPS cash, DMT transfers, travel bookings, wallet management, and notification center in the same login. Modules activate instantly once compliance is complete.
Every transaction shows the amount, method, UTR, status, and closing balance. WhatsApp + email alerts are fired in real time so you never miss a movement.
Raise a support ticket from Order History → Report Issue. Our reconciliation engine rechecks the operator response and credits/refunds according to RBI/compliance timelines.
Instant reversals go back to your wallet in seconds. Bank-settled refunds (IMPS/NEFT) normally appear in 1–3 business days; you can see live status under Wallet → Refund Tracker.
The dashboard ticker, Notification Center, and WhatsApp broadcast share every maintenance alert, feature release, and compliance update. Enable email summaries under Account → Settings.
We enforce 2FA logins, IP/device logging, auto screen lock, and encrypted API keys. Every login triggers an email receipt with time, IP, and browser so you can review suspicious access.
Create sub-users from Admin → Users, assign roles, transaction limits, and notification preferences. You can pause or revoke access instantly.
Go to Reports → Earnings to download daily, weekly, or GST-ready statements. Filters let you isolate service types, operators, or branches.
Use Help & Support → Raise Ticket, email support@akservices.co.in, or call the partner desk during business hours. Share your registered mobile and transaction reference for faster help.
Yes. Pricing and offers follow regulatory and business policies. Any change is announced via dashboard notifications, email, and WhatsApp templates before it goes live.