Refund & Cancellation Policy

Effective date: 08 November 2025 — Last reviewed: 08 November 2025

This Refund & Cancellation Policy applies to purchases and subscriptions for services offered by A K SERVICES. As a B2B provider of transactional and notification services operating in India, our refund approach balances operational costs, third-party fees and contractual commitments involved in delivering services. Our services and billing are intended for domestic usage only; refunds for attempts to process international transactions will be considered on a case-by-case basis and may be rejected where use is outside the scope of these Terms.

1. General principles

Where charges are the result of our error (for example duplicate billing or failure to deliver a paid service due to our systems), we will promptly correct the error and issue a refund or credit. Where services were delivered as contracted, refunds are limited as described below.

2. One-time setup and integration fees

One-time setup or professional services fees are generally non-refundable once work has commenced. Refund consideration for these fees is at Provider's discretion and will depend on the stage of work completed.

3. Subscription and usage charges

For recurring subscriptions, unused prepaid periods may be eligible for a pro-rata refund where expressly stated in the order form. Usage charges (per-message, per-API-call) are billed based on actual usage and are not refundable except where erroneous billing is demonstrated.

4. How to request a refund

To request a refund, contact info@akservices.co.in with the invoice/transaction reference, a description of the issue, and supporting evidence. We will acknowledge receipt within 3 business days and aim to complete review within 10 business days.

5. Chargebacks and third-party payments

If a payment was processed by a third-party payment gateway, chargeback handling will follow the gateway's procedures; Provider will cooperate with investigations and may pass liability for chargebacks to the Customer where appropriate.

6. Disputes

If you disagree with our refund decision, please raise the matter with our support contact. Disputes relating to commercial contracts will be handled under the dispute resolution provisions of the applicable Terms of Service.

Contact

Business name: A K SERVICES
Email: info@akservices.co.in
Phone: +91 95060 13443